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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the third time I order from this store and I am not used to post comments but I am very satisfied with this wig.
The hair is so nice n soft good quality but am not sure about the density
This wig is just as described and even more. accurate and true to length. Received in about 5days, which is even earlier than the expected date of delivery. will upload more pictures later. only down side is that the wig came with a very strong smell. hope to get rid of that by washing
The wig is super cute and came on time just 10days.I am super happy for It and the curls are so so cute
28 pouces très belle perruque première pour moi en boucles mais je kiff le rendue juste un peu trop court devant sa n’est pas exactement la perruque de la photo mais beaux cheveux
Lovely hair, soft and feels like real human hair... looks abit shorter on length but I guess because it’s curly. Item came 2 days earlier, fast shipping.
It came quickly and matches the picture does shed a little though.
super gorgeous hair, and thanks for the gift, l love the hair. thanks alot store
Great wig but has a strong chemical smell, hopefully it will come off after washing. It arrived very fast
je doute un peu de la taille
I absolutely love this hair. It’s true to size, soft and gorgeous. Had great communication with store as well and there were some free gifts as well. I recommend this seller.
Loveeee ittttt!
it's sooo soft and luscious and honestly makes me feel like a different person
franchement c'est vraiment de la bonne qualité j'adore
Very good customer care
The second time I order from this store! I'm delighted!
Very good customer service thank you