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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wall Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
19 reviews
100% of buyers enjoyed this product!
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Came within 5 days. Love it. Will purchase again from vendor.
love the hair the texture is so beautiful
Absolutely amazing! Finding good quality wigs that are also affordable can be challenging. However, this unit has amazed me! It's soft, versatile, holds styles fairly well, it is just all around amazing. I also like that the store is very friendly and ensures that you are satisfied with your purchase. Would definitely buy again to try different lengths!
Very soft ! No shedding ! Very bouncy it's not stiff at all ! The company contacted to me everyday to make let them know about the package ! They gave me no run around , they were consistent! I will be ordering again soon
This is an amazing wig! If you are thinking of purchasing it you should not hesitate! The wig is sooo soft and is the perfect length for me. I got the 12 inch and I am in love with the style of it. Will be purchasing more in the future when I save up some money. I've never had a wig that has been this soft before and the quality of the hair is amazing. I used a blow dryer on it to straighten it out a bit more and it took the heat so well. Very bouncy and light weight. This is a must have!
Hair is super soft came quickly like in a week and just as described super happy
Hair is what i want.this is the great price for the unit. Super soft hair and lace. The parting is great i love it. So far i am satisfied with my purchase.Can't wait to wear it out
quality first, service 1000x1000, I have bought several times of this hair and every day I like more. Thank you for making my business better and better, Brazilian hair grade 10A, very sueves, it does not leave I am happy with my purchase.
Hair is very soft!! Will be back with pics
This is my first time ordering a wig off Uneed and I must say I love it!!! The hair is true to length and soft, no tangle nor shedding. And I am new to lace fronts, so I am glad that this was my first experience cause it was an awesome one. I recommend this company! I will definitely be buying from them again!
This hair is absolutely beautiful it is super soft and actually feels really light. I believe this is something you could wear all year around and not have any issues or problems with it. It has no smell to it at all it came nicely packaged. I ordered the 8in.It is so pretty it is not too thick and not too thin it's perfect in the middle. I love this so much,I will definitely be ordering this again it is absolutely amazing!
The wig is absolutely perfect. Everyone I have contacted thinks this is my hair. It's easy to put on, especially for me, it didn't have a smell, hairline was plucked very natural, I washed, conditioned, and flat ironed it and there was barely any shedding even til now the hair barely sheds I love it.
The hair is full and comes with lashes and a wig cap. It is perfectly preplucked to where I don't have to do much and the cap fits snug but is not uncomfortable.The hair is very soft, no smell, the texture is the best so far in Bob hair.
Really happy with this wig, lovely soft hair. Have worn for 2 days so far so good. Seller good communication, fast delivery to UK. I recommend this store.
second time buying from this store! love love the wigs,My heart to this hair. The quality is the bomb. Try this hair for yourself.its soft and no shedding. highly recommend!
Came in and i loved it fast shipping and a nice look
This hair is beautiful, very manageable and exactly the length and density that I wanted. Wonderful hair very soft does not smell or melt, good density and has a very boband stylish bob cut.I love it!!!
So happy with my purchase!!!! The wig is amazing!!! Great price and the quality's also !! It has no smell looks just like pictures, great communication from store !!! In formed me of tracking details each step of the way got in 4 days from placing order very quick shipping will purchase again.Changed to be 14 inch
Love the hair, it is true to length!