We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair came with no smell. No shedding. Very soft. I like this hair! Second time buying this hair & still is my favorite bob hair
I love love the hair it is beautiful for sure will order again the delivery was quick
Absolutely love this hair! Good quality and easy to install. I’ve worn is twice so far and still looks good as new. Density, length, everything accurate. Hair came in 4 days.10/10 recommend!
I didnt order a 4x4 so you can disregard that but i cant wait to install this wig it’s definitely worth the buy !! insta- @347briaa
This is one of the softest hair i ever had. It doesn’t shred and what i love the most is how bug the 13x4 is inside... it gives a lot of space for styling it and i would definitely recommend that to friends and my clients xx follow my hair page @BENTAMASTEREDIT on IG X
Merci très bonne qualité ! magnifique ! très satisfait !
Perruque arrivée super vite malgré la pandémie très belle je recommande vendeurs super gentille
Very nice hair. I just love it and the service is also very great. Fast communication. Will post picture in some days :)
Nice wig. I liked it very much. Hair is natural, silky, beautiful shade. The cap sat very comfortably on the head. It doesn't press anywhere. I did not even expect that the wig would be comfortable. Recommend.
The wig is beautiful.It hold soft and no smell. the hair is very smooth, and surprisingly pretty thick.The wig is true to length.Overall I think it's a great wig. Love it. Definitely will be ordering again VERY soon.
I absolutely love the hair!!! Very soft and full. So beautiful and my package bag for my hair was so cute.so I didn't have to purchase one that was very excite and hair came out wonderful I would highly recommend this hair very satisfied customer and will be purchasing more thank you!
This wig is great I bleached the knot as and plucked and it came out exactly how I wanted it to
This hair is amazing! It only took four days to come, The hair is really soft and very thick. There was no weird smell and all the reviews are accurate. So in love with this hair!
The hair feels great, I love the store's communication.... My parkage arrived on the third day. I really love my hair,
The hair is so beautiful. It's soft and silky. This hair is the best hair I order from Ali. And I will be ordering again. Hair is so bomb. Like this hair is so silky soft.
Great quality wig. It is full and voluminous, I got 150 density. True to length. Hair is very soft and silky,no shedding. It came pre plucked with baby hairs but I washed it, and hairline has been customised further. The store was lovely and very helpful was very easy to get in contact with her and he replied back very quickly would definitely order with him again , very nice quality of hair.
Good quality hair and its so soft
The hair is really great ! I dyed it black , and plucked the front a little and it’s beautiful and soft