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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful I love it thank you
I love my hair
I love love love this wig it’s so nice and soft and the price is right and shipping was fast . I will be ordering again. Thanks a bunch
Beautiful
J’aime bien ma perruque Vraiment je suis très heureux le vendeur été si gentil la communication été superbe la livraison aussi très rapide je vais recommandé de nauveau merci beaucoup au vendeur
I was hesitant about purchasing a wig from here . I am glad I did . This hair is wonderful. It is very soft , no shedding , they were completely honest about the length etc. I am definitely shopping here again ! Oh and fast shipping as well
This Hair Is Very Pretty I Love The Pattern Got Lots Of Compliments On It
Amei , cabelo macio e de ótima qualidade.
Nice hair so natural fast shipping great communication this is ma second time ordering hair from them
i love it!!!! true to length and very soft! delivered in less than a week!!!! definitely buying from again in the future!
The deep wave was much shorter then I expected it to be .. I order 32” and it stoped to the mid part of my back .. other then that the hair and the wig is wonderful! I added 34” bundle to it .
The quality of the hair is very good, soft and got even better after I washed/ conditioned it. However, the stores packaging needs work. It just came in a plastic and it also has a slight smell. Otherwise I’m very impressed with the quality of the hair and length is accurate.
I ordered the 22inch. It came in less than a week. The hair is very soft and thick. Had it installed and loving it!!! Will order again.
C'est magnifique, livraison rapide
The hair is very soft I love it will be ordering again
Vendeur disponible et à l’écoute. Colis arrivé rapidement. Merci pour la qualité du produit et ds échanges durant le relais de livraison. Je reviendrais
Nice hair no shedding but the length is definitely not accurate.