We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
o produto é bom e bonito... não percebi pq na caixa vem produto sintético...mas gostei a única coisa estranha é tamanho pedi 20 mas parece 16...talvez uma pequena explicação...ainda não personalizei mas recebido com sucesso.
I LOVE IT, was my first time ordering from this vendor n I honestly was scared but they showed me not to be. My hair came within 5 daysss, ships fast. The store made sure I got my wig. It’s soft an nice just what I expected I got. This wig is everything. I’ll definitely recommend!!!!!
Shipping was really quick ordered on 11/12 and got here on 11/16. I don't really like the dye work for this wig so I will be touching up a few of the highlights and adding some lowlights but other than that the hair was nice and soft and there was no shedding while finger combing the hair right out of the bag. I will be purchasing hair from this company again. :) Pictures coming soon.
exactly like picture
This company has excellent customer service. The store reached out to me as soon as I placed my order, and also spoke with me to keep me updated with order as well until I received it. Once I received the hair I was happy that it was soft and it looked exactly how it looked on the photos. I will be installing my hair this Thursday and once it is installed I will upload pictures.
love the packaging and alot of free gifts, have not open the hair as yet I'll follow up with review on the hair
Shipping is fast hair is super soft I wasn’t aware that it was T part wig I wanted a 13x6 frontal wig so I could be able to style it different ways
Hello!! I received the wig within a week after purchasing, stores communication was great! I wanted to wear it before I made a rating. It is a little on the thin side towards the bottom (not very noticeable but you can tell when you wear it). Other than that the hair was stunning and I received soo many compliments! Will be recommending and buying from this seller again! I bought the 4x4, 26 inch, 180% density.
best hair i get very soon and amazing , there was none shedding , extremely soft to the touch.The hair is sooooo soft,Shipping was really fast and unexpected. the customer service was amazing.