We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got what I ordered and my hair did not fall out at all! The delivery was fast, and they communicated with me throughout the delivery process and made sure I was satisfied. I recommend this hair to everyone!
First of all, I got the hair way quicker than expected. Opened the package...first thing I notice is that the hair is super soft. Beautiful texture. Beautiful length. I didn't even have to pluck if I didn't want to. 10/10
Hair came on time & the store did keep in contact with me! The hair is true to length & doesn't shed as much. Would definitely purchase again. Hair is very soft better than any hair I've ever ordered
I gave this hair a five star because it matches my hair texture perfectly.
I really love this hair it's really pretty I think I'm going to keep shopping with this vendor
I love this hair. Very soft and didn't have a smell. No sheds and tangle. Will consider ordering from them in the future
Great experience for my wig. The hair works great with heat. I look forward to purchasing again
In love and definitely buying again! Was plucked very well and didn't need to pluck it at all only bleach. Was exactly how it is described! No smell or anything and came very fast during this pandemic. Amazing communication with the store.
Very beautiful, true to lenght, soft, and customer service is good the shipping was very fast best company ever i will be ordering over and over again
The wig is very good ! The quality is amazing, I curled the hair and there's no damage I LOVE IT !
This is the best hair I have ordered so far,it's so smooth and beautiful.i love it.fast delivery and store communication is the best.i will definitely order more.
Came really fast, store answered my every question. Hair is soft and bouncy. Just as described., I love everything about it The length, texture and volume and the delivery was fast. Keep it up the good service.
I was REALLY impressed by this hair it's was so soft and came perfect store had awesome communication I definitely recommend this hair soft as hell and super affordable doesn't need much work at all
The shopping experience was great. I highly recommend this hair because there are a lot of styles you can do with this hair. You can part the hair anyway you like, i'm currently still wearing the hair to the right.
I absolutely love this wig! I wore it on my birthday, it was beautiful! The store updated me very actively. Will definitely order again soon.