We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Frankly you are the best, it is a very very good product and I received it before the date of delivery and in addition I have a gift of wig cap wooow it's great.
The quality of this hair is BEAUTIFUL! I washed and conditioned it as soon as I received it which by the way was pretty fast . I totally recommend!
The hair is silky,shiny,soft,very full .the store kept in complete contact with me every step of the way, they've even tracked my package for me. This is a great seller, professional & honest so I will be buying more wigs from them again. A++++ across the board,thank you seller
I love this 20inch human hair, and I will order another longer one or I will try their curly pre plucked lace front human hair wigs . Satisfied customer service.
I recommend great The service was so superb. True to length, If you want to try an amazing look, don't hesitate to buy it.
I love this hair. It's very soft the lace is nice,this color match my skin. Was pre plucked and bleach the knots ,I definitely recommend. Seller was nice and shipped the wig quickly :)
This hair came in less than a week after I ordered it. Once I received it I automatically fell in love with it.
Absolutely love the hair! Package came super fast and the hair is soft and luscious. I cut it a little bit bc I like the blunt cut. Would definitely order again
I absolutely LOVE this wig , soon as I took it out the box it was so easy to maintain .. I did not have to pluck it nothing all I did was flat ironed it. It was so convenient. Knots was already bleached! Overall great wig and great price,I will purchase AGAIN!!!
Really good hair , came pre plucked but I plucked it more to give a more natural look .
it is really great, soft and tangle free product, would definitely recommend it.
I love this company very affordable and has good quality ,the length was exact and the density felt correct no shedding at ALL, really good kinky curly lace front human hair wigs, recommend you to buy it!
The wig came in quicker than i thought it would which is amazinggg. The product is nice and full.
I love the hair ... True to length and the knots are plucked and prebleached ... I recommend and I am also satisfied with the Sellers communication. so far its soft doesn't have a smell and overall I'm satisfied. my hair arrived in 3 days even with weekend approaching.