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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice and very fast thank you
Gorgeous Hair
j'ai bcp la perruque dommage que la livraison à durée
very nice and arrive very fast in Austria
I gladly give this hair 5 stars. communication was on point, delivery was very quick and the hair is 100 percent human (I did the burn test) true to lenght as well. I recommend u buy this hair cuz I will be buying more
Alors la qualité est top , la perruque était pré customiser , j’ai juste décolorer les noeuds. J’ai pris du 14 pouces ,13x4. Jai reçu au bout de deux sem. La communication avec le vendeur était super top il répondait à mes messages , il me rasssurait. Je recommande fortement.
So happened with hair
The hair is very soft and delivery was super quick. Will try and put pictures once I wear it
The hair came on time and the store was very helpful. It is also true to size
very nice hair jus what I wanted thank you.. n the store has good customer relations. am coming back to buy more
The hair is so soft and beautiful it's really light, I really really love it. It took about 2weeks for the hair to arrive.
muy buena
damn I love this hair
I received my hair today thank you very much . honestly the communication with the store was the best .
I'm in love with my hair and also the store communicated well with me and gave every update... Thank you ❤️
No words to describe the hair is soft and good quality I recommend.... the store is so kind and been helpful.... shipping was very fast thank you so much
Love my new hair. The store communicates regularly and thank you for the lashes as well.
The wig is BEAUTIFUL. Just needs an initial wash. However I ordered 13x4 but received 4x4 - A bit disappointed on that part